1. Eligibility for Returns
You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition that you received them.
2. Non-Returnable Items
The following items are typically not eligible for return:
- Items showing signs of misuse, abuse, or modification.
- Items returned without original packaging or accessories.
- Items marked as final sale at the time of purchase.
3. How to Request a Return
To initiate a return, contact us at support@chicstorieseco.shop with your order number, the item you wish to return, and the reason for the return. We will provide instructions and, if applicable, a return authorization.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method. Processing times may vary depending on your payment provider.
5. Return Shipping Costs
Unless the return is due to an error on our part (incorrect item, defective product), you are responsible for return shipping costs. We recommend using a trackable shipping service.
6. Exchanges
We may offer exchanges for defective or damaged items at our discretion. If you need an exchange, please contact us with details and photos of the issue.
7. Contact
If you have any questions about this Return & Refund Policy, you can contact us at support@chicstorieseco.shop.
Last updated: January 2026